1. Introduction
Tristyle Ltd (“Tristyle”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, communicate with us or engage with us regarding potential business opportunities.
Our website is primarily informational. It allows businesses and individuals to learn about Tristyle and contact us through enquiry forms. We do not sell products directly through our website or accept payments through it.
2. Who We Are
Tristyle Ltd is responsible for determining how and why your personal information is processed.
Company Name: Tristyle Ltd
Company Registration Number: 07107313
Registered Office: 91 Soho Hill, Birmingham, West Midlands, B91 1AY
Contact Email: info@tristyleltd.com
Website: www.tristyleltd.com
For privacy-related enquiries, please contact us using the email address above and mark your message for the attention of the person responsible for data protection.
3. Information We Collect
We may collect the following categories of personal information:
- Contact details: Name, email address, telephone number and other contact information you provide.
- Business details: Company name, job title, business address and information about the organisation you represent.
- Enquiry details: Information submitted through our website forms or provided through emails, telephone calls or other communications.
- Commercial information: Details relating to potential stock purchases, products, quantities, pricing, negotiations and proposed business transactions.
- Documents and images: Stock lists, product photographs, attachments or other supporting information you choose to provide.
- Technical information: Information such as IP address, browser type, device information and website usage data, where collected through website technologies or third-party services.
We aim to collect only information that is relevant to our business activities and our communications with you.
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests submitted through our website.
- Communicate with you about potential business opportunities.
- Review stock, products or commercial opportunities that may be relevant to Tristyle.
- Request and assess further information relating to potential transactions.
- Negotiate, arrange and manage transactions where a deal is agreed and approved.
- Maintain business records and manage our commercial relationships.
- Send relevant business-to-business marketing communications where legally permitted.
- Manage our website, address technical issues and improve its functionality.
- Comply with legal obligations and protect our legitimate business interests.
We do not use our website to process product orders or payments.
5. Our Lawful Bases for Processing
We process personal information only where we have an appropriate lawful basis under applicable UK data protection law. Depending on the circumstances, these bases may include:
- Legitimate interests: To respond to business enquiries, assess commercial opportunities, manage business relationships, send appropriate business marketing and maintain our operations, provided these interests do not override your rights and freedoms.
- Contractual necessity: Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
- Legal obligation: Where we need to process information to comply with applicable legal, accounting or regulatory requirements.
- Consent: Where we have asked for and obtained your consent for a particular purpose, such as certain marketing activities or non-essential cookies where consent is required.
The lawful basis we rely on will depend on the purpose for which the information is being used.
6. Marketing Communications
Tristyle may use business contact information to send relevant marketing communications about our business, stock opportunities, products or services. We may contact businesses and business representatives where we have a lawful basis to do so and where applicable electronic marketing rules permit it.
The requirements can differ depending on whether we contact a limited company, a sole trader or another type of business. Where consent is legally required, we will obtain it before sending marketing communications. Where we rely on legitimate interests, we will consider whether the marketing is appropriate, expected and proportionate.
You can ask us to stop sending marketing communications at any time by replying to a marketing email or contacting us using the details in Section 2. Every marketing email will identify Tristyle and provide a valid way to opt out of future marketing communications.
If you opt out, we may retain limited information on a suppression list so that we can respect your request and avoid contacting you again for marketing purposes. We will not continue to use your personal information for direct marketing after you exercise your right to object.
7. How We Share Your Information
We do not sell your personal information to third parties. We may share relevant information where necessary with:
- Service providers: Providers supporting our website, email systems, data storage, IT services and business administration.
- Professional advisers: Accountants, solicitors and other professional advisers where appropriate.
- Transaction-related parties: Other businesses or relevant parties where information needs to be shared to assess, negotiate or complete a proposed commercial transaction.
- Authorities and regulators: Where disclosure is required by law or necessary to establish, exercise or defend legal claims.
We take reasonable steps to ensure that personal information is shared only where appropriate and protected through suitable safeguards.
8. Website Cookies and Analytics
Our website may use cookies and similar technologies to support its functionality, understand website usage and improve the visitor experience. The specific cookies and tracking technologies used will depend on the website platform and any third-party services installed.
Some cookies may be necessary for the website to function. Where required by law, we will obtain your consent before using non-essential cookies or similar technologies. You may be able to manage your preferences through our website's cookie settings and your browser settings.
We are reviewing the website technologies currently in use. If analytics or advertising technologies are installed, we will provide appropriate information about their purposes and use, together with any required consent mechanisms.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. Retention periods may depend on the type of information and our relationship with you. For example:
- Enquiries: We may retain enquiry information for as long as necessary to respond, manage follow-up communications and maintain appropriate records.
- Unsuccessful negotiations: We may retain relevant information for a reasonable period after discussions end, where needed for legitimate business purposes or to address potential disputes.
- Completed transactions: We may retain relevant records for the duration of the business relationship and any additional period required by applicable legal, accounting or regulatory obligations.
- Marketing preferences: We may retain limited information needed to record and respect your marketing preferences and objections.
We will review the information we hold and take reasonable steps to securely delete or anonymise information when it is no longer required.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure. Access to personal information is restricted to those who need it for legitimate business purposes.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
11. International Transfers
Some service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure the transfer complies with applicable data protection law and that suitable safeguards are in place where required.
12. Your Privacy Rights
Depending on the circumstances, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information where the law allows.
- Restrict processing in certain circumstances.
- Object to certain processing, including direct marketing.
- Request data portability where the relevant legal requirements are met.
- Withdraw consent where we rely on consent to process your information.
These rights are subject to applicable legal conditions and exceptions. To exercise your rights, contact us using the details in Section 2. We may need to verify your identity before responding.
13. Complaints
If you have any concerns about how Tristyle Ltd handles your personal information, please contact us using the contact details provided in Section 2. We will consider your concerns and work to resolve them.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:
ICO Website: https://ico.org.uk/make-a-complaint/
ICO Telephone: 0303 123 1113
14. Changes to This Policy
We may update this Privacy Policy to reflect changes to our business, website, data-handling practices or legal obligations. Any updates will be published on this page, with the revised date shown at the top. We encourage you to review this policy periodically.